Term & Conditions

Afrosentail Terms of Service

By accessing the website at https://afrosentail.co.nz, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Use of License
Permission is granted to temporarily download one copy of the materials (information or software) on Afrosentail’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
  • Modify or copy the materials
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse engineer any software contained on Afrosentail’s website;
  • Remove any copyright or other proprietary notations from the materials; or
  • Transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Afrosentail at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
The materials on Afrosentail’s website are provided on an ‘as is’ basis. Afrosentail makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Afrosentail does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
 Limitations
In no event shall Afrosentail or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Afrosentail’s website, even if Afrosentail or a Afrosentail authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
 Accuracy of materials
The materials appearing on Afrosentail’s website could include technical, typographical, or photographic errors. Afrosentail does not warrant that any of the materials on its website are accurate, complete or current. Afrosentail may make changes to the materials contained on its website at any time without notice. However Afrosentail does not make any commitment to update the materials.
 Links
Afrosentail has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Afrosentail of the site. Use of any such linked website is at the user’s own risk.
 Modifications
Afrosentail may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of New Zealand and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Return Policy

Afrosentail return policy is easy and designed to make you have the best shopping experience ever.

How to return products

If you change your mind on a purchase, we will exchange it for you or provide refund to your original method of payment provided that:Is

  • Within 7 days from the tracked date of delivery
  • The item is in its original saleable condition with all seal intact

Afrosentail will not accept broken, leaking or cracked jars and bottles

Refund or credit will be issued within 21 days of your return being received. This is because the processing of your credit and debit cards are handled by the banks and cannot be influenced by us. We apologies in advance, should this happen

If your item is damaged during shipping, we are not responsible but can help with claims from the courier

We reserve the right to refuse refunds on any item that has been tampered with

Shipping and handling fees are non-refundable and shipping fees for returns will be customer’s responsibility

We will send you an email as soon as we have successfully processed your refund, this should appear in your bank within 3-5 business day

Please call or email

afrosential.nz@gmail.com or call +642041822154 for all exchange and Returns

Address to send returns  will be provided as soon as return requests is made.

Exchange Policy

We are committed in making your shopping experience the best. If you want to exchange a product, read our return policy and the following applies:

Exchanges is within 7 days from the day the order was received.

Shipping fees will be paid by the customer

Exchange is only valid per one ordered item only

Customer will be responsible to call or email us to pay for additional cost and shipping fees for the exchanged order

Cancellation Policy

All orders must be cancelled within 24 hours of placing the order. Because we process your order promptly, it becomes difficult to cancel or amend after 24 hours duration.

To request for order cancellation, call us within 24hours to place cancellation on the order.

Order Processing

We appreciate our esteemed customers and serving them is our ultimate priority. Orders are processed as soon as it is received, within 24hrs of placing the order and shipped immediately.
Ensure to give us your correct address for the shipment to arrive ASAP. If the address provided for shipment is incorrect and we need to re- route it, all fees incurred will be paid by the customer.

Delivery Information

Afrosentail delivers within New Zealand and Australia using tracked CourierPost. All prices shown on our website are in New Zealand Dollars ($NZD) and will be charged in New Zealand Dollars at the checkout.

Goods are delivered on working days only.

Shipping Costs and Delivery Times                       

New Zealand Standard Delivery   $5.50   1–3 Business Days
A flat rate of NZ $5.99 for all orders under NZ$100 per transaction applies and combine shipping of not more than 2 items per order is inclusive in the rate.

·        For orders over NZ$100 per transaction, we offer FREE standard delivery within New Zealand

·        Delivery may be delayed during sale or promotional periods