Afrosentail Terms of Service
- Modify or copy the materials
- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- Attempt to decompile or reverse engineer any software contained on Afrosentail’s website;
- Remove any copyright or other proprietary notations from the materials; or
- Transfer the materials to another person or “mirror” the materials on any other server.
Afrosentail return policy is easy and designed to make you have the best shopping experience ever.
How to return products
If you change your mind on a purchase, we will exchange it for you or provide refund to your original method of payment provided that:Is
- Within 7 days from the tracked date of delivery
- The item is in its original saleable condition with all seal intact
Afrosentail will not accept broken, leaking or cracked jars and bottles
Refund or credit will be issued within 21 days of your return being received. This is because the processing of your credit and debit cards are handled by the banks and cannot be influenced by us. We apologies in advance, should this happen
If your item is damaged during shipping, we are not responsible but can help with claims from the courier
We reserve the right to refuse refunds on any item that has been tampered with
Shipping and handling fees are non-refundable and shipping fees for returns will be customer’s responsibility
We will send you an email as soon as we have successfully processed your refund, this should appear in your bank within 3-5 business day
Please call or email
firstname.lastname@example.org or call +642041822154 for all exchange and Returns
Address to send returns will be provided as soon as return requests is made.
We are committed in making your shopping experience the best. If you want to exchange a product, read our return policy and the following applies:
Exchanges is within 7 days from the day the order was received.
Shipping fees will be paid by the customer
Exchange is only valid per one ordered item only
Customer will be responsible to call or email us to pay for additional cost and shipping fees for the exchanged order
All orders must be cancelled within 24 hours of placing the order. Because we process your order promptly, it becomes difficult to cancel or amend after 24 hours duration.
To request for order cancellation, call us within 24hours to place cancellation on the order.
We appreciate our esteemed customers and serving them is our ultimate priority. Orders are processed as soon as it is received, within 24hrs of placing the order and shipped immediately.
Ensure to give us your correct address for the shipment to arrive ASAP. If the address provided for shipment is incorrect and we need to re- route it, all fees incurred will be paid by the customer.
Afrosentail delivers within New Zealand and Australia using tracked CourierPost. All prices shown on our website are in New Zealand Dollars ($NZD) and will be charged in New Zealand Dollars at the checkout.
Goods are delivered on working days only.
Shipping Costs and Delivery Times
|New Zealand Standard Delivery||$5.50||1–3 Business Days|
|A flat rate of NZ $5.99 for all orders under NZ$100 per transaction applies and combine shipping of not more than 2 items per order is inclusive in the rate.|
· For orders over NZ$100 per transaction, we offer FREE standard delivery within New Zealand
· Delivery may be delayed during sale or promotional periods