Terms & Conditions

Welcome to Afrosentail Beauty Store. Afrosentail provides products, services, content, and other features to you when you use or shop on our site and social media sites.  


These Terms & Conditions  constitute an agreement between Afrosentail Beauty Store and you. By accessing the website at https://afrosentail.co.nz, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are are not to use or access this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use of License

Permission is granted to temporarily download one copy of the materials (information or software) on Afrosentail’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse engineer any software contained on Afrosentail’s website;
  • Remove any copyright or other proprietary notations from the materials; or
  • Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Afrosentail at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Updates to the Terms

Afrosentail may, at any time, revise, change, or otherwise update the Terms. The effective version of the Terms will be available for your review on our site. Your continued access or use of any of our service and site following the posting and/or distribution of a revised, updated, or changed version of the Terms will mean that you agree to the revised, updated, and/or changed Terms

Registering Your Account

To make a purchase with Afrosentail, you must create an account and meet the other requirements established in these Terms. By creating an account, you agree that all of your account information is true and complete, and you will keep your account information current. .

You agree to keep your username and password confidential, that you are solely responsible for maintaining the confidentiality of your username and password, and that you are solely responsible for restricting access to your computer(s) or mobile device(s).You agree that you will be responsible for all activities that occur under your account or password, including, without limitation, purchases made, and anything else that occurs, through your account, whether or not such access to and use of the Afrosentail Services and/or the Afrosentail Sites is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation, financial obligations) incurred through such access or use.

if you believe someone placed an unauthorized order on your behalf, you agree to notify us immediately of any suspected unauthorized activity on your account by sending an email to  customercare@afrosentail.co.nz

Age Restrictions

By using Afrosentail site, you represent and warrant that you are either atleast 18 years of age or are using the site under the supervision of a parent or guardian.


Items sold on the Afrosentail site may be subject to tax or  governmental charges. In most cases, prior to submitting your purchase request, you will see an estimate of the taxes and other fees to be collected on your order. This amount will depend on various factors, including the items purchased and the shipment destinations.


In no event shall Afrosentail or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Afrosentail’s website, even if Afrosentail or a Afrosentail authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 Description  of Products

We may include product descriptions on Afrosentail site or descriptions of our Services. We do not, however, represent or warrant that any such product descriptions, including weight and size, or other such statements or content are accurate, complete, current, or error-free. Product images used on our site are intended to represent brands or types of products and may not represent the exact size, flavor, type, quantity, or other specific details about the product you are purchasing.

The description and specification of products on the web site is only approximate, and we reserve the right to make changes which do not materially affect the quality or performance of those products.

If you believe a product offered on Afrosentail site is not as described, you may contact the customer care team to process a return or to order a replacement.

We may correct any error appearing on the Web Site or withdraw any product from sale without incurring liability. Price and availability are also subject to change without notice.


Afrosentail has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Afrosentail of the site. Use of any such linked website is at the user’s own risk.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New Zealand and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.


The materials on Afrosentail’s website are provided on an ‘as is’ basis. Afrosentail makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Afrosentail does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Although we work to ensure that product information is accurate, on occasion manufacturers may alter their ingredient lists and actual product consistency, packaging, and materials may differ from the product descriptions.

Products may contain more and/or different ingredients than the information shown on our sites. We recommend that you do not solely rely on the information presented and that you please always read labels, warnings, and directions provided on product packaging before using or consuming a product. For additional information about a product, please contact the manufacturer


Afrosentail return policy is easy and designed to make you have the best shopping experience ever.

How to return Products

All return requests must be made within seven (7) days of delivery, as reported by the respective third-party package delivery company, to qualify for return. Return requests received more than seven (7) days after the date of delivery are not eligible and return will not be processed.

Please note that returns must be

  • Within 7 days from the tracked date of delivery
  • The item is in its original saleable condition with all seal intact
  • Afrosentail will not accept broken, leaking or cracked jars and bottles

ALSO NOTE: In accordance with New Zealand Health Codes, all food, grocery, intimate apparel, underwear, swimwear and adult novelty items, are not returnable. The only exceptions are manufacturer’s defects.

 If the Return Policy allows for a return, or we otherwise agree to a return in writing, we do not take title to returned items until the item arrives at our destination which must occur within seven (7) days of the return approval confirmation. We will only issue a refund upon receiving the returned item . At our discretion, a refund may be issued without requiring a return. In this situation, we do not take title to the refunded item

Refund or credit will be issued within 7 days of your return being received. This is because the processing of your credit and debit cards are handled by a third party and cannot be influenced by us. We apologies in advance, should this happen

If your item is damaged during shipping, we are not responsible but can help with claims from the courier

We reserve the right to refuse refunds on any item that has been tampered with

Shipping and handling fees are non-refundable and shipping fees for returns will be customer’s responsibility

We will send you an email as soon as we have successfully processed your refund, this should appear in your bank within 3-5 business day

Please call or email

 customercare@afrosentail.co.nz or call +642041822154 for all exchange and Returns

Address to send returns will be provided as soon as return requests are made.

Exchange Policy

We are committed to making your shopping experience the best. If you want to exchange a product, read our return policy and the following applies:

Exchanges are within 7 days from the day the order was received.

Shipping fees will be paid by the customer

Exchange is only valid per one ordered item only

Customer will be responsible to call or email us to pay for additional cost and shipping fees for the exchanged order

Cancellation Policy

All orders must be cancelled within 24 hours of placing the order. Because we process your order promptly, it becomes difficult to cancel or amend after 24 hours.

To request for order cancellation, call us within 24hours to place cancellation on the order.

Order Processing

We appreciate our esteemed customers and serving them is our ultimate priority. Orders are processed as soon as it is received, within 48hrs of placing the order and shipped immediately.

Ensure to give us your correct address for the shipment to arrive ASAP. If the address provided for shipment is incorrect and we need to re- route it, all fees incurred will be paid by the customer.

Delivery Information

Afrosentail delivers within New Zealand and worldwide using tracked CourierPost. All prices shown on our website are in New Zealand Dollars ($NZD) and will be charged in New Zealand Dollars at the checkout.

Goods are delivered on working days only.

Shipping Costs and Delivery Times                    

New Zealand Standard Delivery for 1 item ( Depending on size is   $4.90) within 1–5 business days

For orders over NZ$150 per transaction, we offer FREE standard delivery within New Zealand. Delivery may be delayed during sale or promotional periods

Contact Us

For questions or comments regarding Afrosentail Services or Afrosentail  Sites, please contact us using the information below:

  • Shop : Unit 7/ 337 Harewood Road, Bishopdale, Christchurch
  • Phone: +642102395673 (direct & int’l.)
  • Email: customercare@afrosentail.co.nz